We realise that many people don’t use or need a landline phone nowadays, so we don’t force you to pay for one. Unlike other providers, our telephone service is completely optional. We include all UK landline and mobile calls any time of the day, for as long as you like (no need to hang up after 60 minutes!). We will also transfer your existing number if required to our business-grade feature-rich VoIP platform.
Box Support Plus (4)
Only available in conjunction with our Box 1000 service. Upgrade to our 4 hour fix SLA for any faults occurring within our network bringing peace of mind for businesses or the more essential home users. With this also comes the option for a /29 subnet of IP addresses, upon request, which is ideal for businesses needing to host multiple servers.
All plans are subject to an 18 month minimum term contract unless otherwise stated, as well as a variable installation fee which is usually £149.95 for the vast majority of cases but may be more dependant on the work required to bring our fibre connection into your premises. Installation of our service requires bringing a new cable into your premises, this may include minor excavation or trenching, or overhead cabling to your home. We endeavour to fix any faults within our remit by the next working day but make no guarantees unless you choose our SLA upgrade “Box Support Plus (4)”. Our full terms and conditions can be found here. As required by Ofcom regulations, our minimum speed guarantee is 40Mbps, 150Mbps and 700Mbps for our three respective packages, and estimated minimum 48, 190 and 750 speeds during peak times.