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Thank you for your interest in our telephone service. We require a few more details in order to port your existing number to our service.

Any documents and/or personal information provided as part of this application will be used solely for the purposes of setting up your telephone service. Copies of ID, bills or other documents submitted will be securely stored for the duration of this application, they will be verified (but not retained) by our wholesale provider in order to arrange the port and will be deleted from our systems once the number port has been successfully completed. They will not be passed to any further third parties or retained for longer than required.

Using this form you can notify us of two numbers that you wish to be ported. If you have more than this, please contact us on 0330 113 0180.

We require these to prove ownership of your current telephone number(s) before they can be ported

  • About You
  • Numbers
  • Documents
  • Summary

Your Details

Your Name

Email Address

First Line of your Address


Numbers to be Ported

Number 1

Number 2 (if required)

Proof of ID

This can be your photographic driving license, passport, or another commonly accepted form of photo ID.

Proof of ID

Proof of Number Ownership

We require a telephone bill from your current provider. The bill must be dated within the last 3 months, and show the number, your name and address.

Telephone Bill

Proof of Address

This can be any other utility bill or bank statement showing your name and address.

Proof of Address

Almost done...

In order to successfully port your number, you will need to ensure that you are not still within a contract period with your current provider, or that you have spoken to your provider and agreed that they will release the number when they receive our port request.

If you have any current services attached to the line including broadband, an alarm system or similar please do advise us, and also contact your alarm service provider to check whether you need to make any adjustments to your system to support your new line. In some cases, burglar alarms including BT Redcare may require modification to work with a VoIP telephone line. In such cases, it is the customers responsibility to arrange this, and Box Broadband Ltd cannot be held responsible for any associated charges.

Any services attached to your current analogue line with your existing provider will cease to function on the date of the transfer to us. We recommend that you do NOT give notice of termination to your current provider until we have given you a transfer date for your telephone number. If your services with the current provider are terminated before the transfer completes, it may mean the loss of your telephone number.

I acknowledge the above warning

Questions/Comments/Relevant Information

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