STATUS
Transparency and reliability is important for any Internet Provider. Here is our current service status, along with our recent and any upcoming system maintenance and fault reports.
STATUS
Transparency and reliability is important for any Internet Provider. Here is our current service status, along with our recent and any upcoming system maintenance and fault reports.
Current Service Status
18/03/2020 – An issue has been identified affecting customers who use a “Vodafone Sure Signal” or “O2 Boost Box” mobile phone boosters which are failing to connect when using Box Broadband. We are investigating the issue and working to impliment a fix as soon as possible.
24/03/2020 – An issue has been identified causing loss of internet to some customers in the Ewhurst area. If you are affected, please get in touch and we will get you back online ASAP.
Upcoming Maintenance
Jan 2020 – ongoing – We are gradually migrating all customers in the Ewhurst, Walliswood and Ellens Green areas onto a new core network. Any customers with a static IP address will be issued with a new IP and this will be communicated to you in advance.
Recently Completed
12/03/2020 – 00:01-01:00 – Engineering works are planned by our backhaul provider for the KT12 postcode area on this date to apply a new configuration to their equipment. Downtime is expected to be 10 minutes between the above window.
26/02/2020 – An issue has been identified affecting 6 customers in various locations where the connection is dropping at random. We have a fix for this problem, if any customers are still affected please contact us.
17/01/2020 – An issue has been identified and resolved affecting  7 customers in the Ewhurst area causing some websites to load slowly or not at all
13/01/2020 – An issue affecting a small number of customers in Walton-on-Thames area has now been resolved. This issue was due to a 3rd party provider and prevented a small number of customers from connecting to our service.
22-23/10/2019
A firmware update has been deployed to all customer routers, and our backhaul provider have also replaced their end-of-life core routers.
18/05/2019 21:00
Issues now resolved and all subscribers now operating at full speed again.
28/05/2019 15:50
Service restored to all customers, however some may still notice slower speeds than normal. Everything should be operating and all customers receiving at least 300Mbps (unless on a lower speed plan) so for general use shouldn’t notice any issues. We will update as soon as we hear more.
28/05/2019 14:15
Partial service restored. Customers may notice slower speeds than normal. More updates to follow.
28/05/2019 13:15
Fault has since been confirmed and engineers from the provider in question are working on a fix. We will update our customer as details become available to us.
28/05/2019 12:11
Our upstream provider is experiencing a widespread outage across the south of the UK. This is unfortunately impacting our customers resulting in slow or intermittent service.
21/12/2018 – 06:00-09:00
Localised planned outage to re-route fibre optic cabling in order to allow expansion of our network.
13/12/2018 – 00:00-00:30
Firmware update deployed to all customer routers. Update completed successfully. This update was to improve wireless performance and compatibility with our Mesh wireless extenders.
17/11/2018 – 22:00 – 18/11/2018 – 06:00
Our backhaul provider will be replacing some older equipment to allow for future expansion and increased speeds.